PRIVACY POLICY

Effective Date: March 5, 2025

Introduction

We at Custom Fireplace BBQ & Spa ("we," "us," "our") respect your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you access our website, request a showroom estimate or promotional offer, or communicate with us through SMS or other means. It also outlines your rights related to the information we collect.

Please read this Privacy Policy carefully. We will update the "last updated" date whenever the policy changes. By continuing to use our website, you agree to the terms of the current Privacy Policy.

Information We Collect

Personal Data

We collect personal data such as your name, email address, phone number, and location when you voluntarily provide it—such as when filling out a form on our website to claim an offer or request an estimate.

Derivative Data

We automatically collect data like IP address, browser type, pages visited, and timestamps to help us understand usage trends and improve our services.

SMS/Text Messaging Consent

By submitting your phone number on our website, you consent to receive text messages from us regarding your request or promotional offers.

Message frequency: 5–7 per week. Message and data rates may apply. To opt out, text STOP. For help, text HELP or email [email protected].

We do not share or sell SMS consent data with any third parties outside of the providers needed to deliver the messages (e.g., aggregators or SMS carriers).

How We Use Your Information

We use your data to: Provide showroom estimates or respond to your requests. Send you promotional offers via SMS or email. Improve our website and services. Communicate with you regarding appointments or updates. Comply with legal obligations.

We do not sell your personal information. Your data is shared only with trusted providers who help us deliver our services (such as SMS platforms, CRM tools, and email services) under strict confidentiality agreements.

Data Security

We use secure servers and technologies (like SSL encryption) to protect your data. Only authorized staff have access to your information, and all sensitive data is handled with care.

Cookies

We may use cookies to enhance user experience. You can choose to disable cookies in your browser settings, though some features of the site may not function properly.

Your Rights

You have the right to: Access the personal data we hold about you. Request corrections or deletion of your data. Withdraw your SMS or email consent. File a complaint with a data protection authority if you believe your rights have been violated.

To exercise any of these rights, contact us at [email protected].